Standard Calling/PBX Features
Clear Trunk’s MVP is equipped with all the standard features that business demands and expects from a quality carrier-grade telecommunications provider. Most features can be managed through the secure web interface or through the phone or SIP device.

• Caller ID
• Call Waiting
• Call Forwarding
• Call Transfer
• Speed Dial
• Three Way Calling
• Anonymous Call Reject
• Redial, *69
• Email Notification
• Voice Mail w/ forward to email option
• Fax Extension

• Dial by extension (PBX)
• Call Conferencing (PBX)

• Unlimited Auto Attendants (PBX)
  

Enhanced Features
Beyond the standard features found on most PBX systems, Clear Trunk provides a host of enhanced features only available on cost prohibitive PBXs such as:

• Time-of-Day Routing
• Caller ID Routing
• Detailed Call Reporting and Analysis
• Online Account Management Per Extension
• Anonymous Call Rejection or Send to Voicemail
• Toll Charge Restrictions
• Built in Conference Bridge - allows many users to call into conference room. Useful when a large number of callers need to be on a single conference call (company-wide, large sales calls, etc.)
• Toll Number Rejection or Send to Voicemail.
• Custom CRM Integrations through open standard SOAP APIs (may require certain hardware)
• Hunt Groups
• Remote agents
• Blast List (Simultaneous Call Forwarding) – the remote device that picks up first receives the call
• Find Me – sequential call forwarding
• Paging / Intercom
• Line Use Indicators
• Inbound Number Routing Customization
• Music on Hold
• Real-time ALI database Nomadic User e911 management via direct contracts and integration with U.S. FCC compliant carrier vendors
• Hierarchical View of PBX - allowed access grants users/administrators different rights and views
• Unlimited Lines – No one ever prevented from calling or receiving calls
• Customize Caller ID Displays
• Virtual Numbers
• Route Call by Caller ID – Automatically send specific customer to specific people or features when they call
• Per extension inbound/outbound call recording
• Manage multiple businesses from one PBX by routing different DIDs independently with multiple recording and complex decision tree matrixes
• Click-to-Call
• Integration with Salesforce.com –requires certain hardware
• Call Parking / Pickup
• MDU/Hospitality support for dialing Units by Unit number or front desk and other IVR functionality
  

Call Center Features
Available only as an add-on product from most providers, Clear Trunk includes its Call Center application as a standard feature.  Below are just a few of the features available.

• Multiple Call Queues
• Skill Set Routing
• Multiple skill set assignments allows for agents capable of handling multiple types of calls that require specialized skills
• Web tools that allow management view of pertinent information for managing PBX
• Real-time Statistical Information

• Hold Times
• Real-time Queued Calls
• Inbound/Outbound Campaign Calls
• Time on Hold
• Disposition of Calls
• Click-to-Callback Abandoned Calls
• Agent Activities
• Graphical display of statistical information in the form of charts

• Monitor all Agents Assigned to Queues, On Call, in Do Not Disturb Mode, or Inactive.
• Monitor all Queues
• Monitor queues from anywhere in world through web application
• Call Recording
• Per queue recording
• Per extension inbound/outbound recording
• Predictive Dialing – with multiple campaign runs across a single set of agents
• Import Dialing Numbers
• Control Dialing Rates
• Per Agent
• CDR lookup and Recording w/filtering
• Call Notes
• Queue name inbound CID translation
• Outbound Click-to-Callback last dial-in number translation
• Virtual outbound caller ID
• Screen POPs
• Web embedded integrated softphone
• Real-time embedded external CRM support from within a single user interface
  

Using Clear Trunk’s Call Center application, managing customer interactions have never been easier. The Call Center application will help you: 

• Increase customer satisfaction with the ability to specifically customize customer interaction.
• Create knowledge groups, regardless of physical location, to route incoming calls directly to appropriately trained personnel. Agents can be stationed local or remote.
• Create custom messages for individual queues so customer information is pertinent to them. 
• Enhance strategic customer relations by assigning priority to their calls.
• Maximize Quality of Service with precise real-time reporting and management.
• Pinpoint potential and actual call trends with customized CDRs.

API Integration
All features and functions of Clear Trunk’s OSS/BSS are accessible via a well implemented suite of tools that allow our Channel Partners to access any or all of their services using the industry open standard Simple Object Access Protocol (SOAP).

Device Provisioning and Firmware Management
Clear Trunk’s fully automated TFTP and Firmware management services currently support over 50 leading devices including Analog Telephone Adapters (ATAs), IP Phones, and Multi-Dwelling Unit (MDU) devices. This offers customers a true “plug and play” install experience and allows for automated firmware upgrades of their devices. Since we manage all firmware upgrades, customers are protected from all negative affects and potential downtime due to untested upgrades direct from device manufacturers. We also support seamless device migration paths away from costly proprietary systems and protocols such as Cisco’s “Call Manager”, and SCCP (Skinny).

Class 4/5 Soft Switch
Clear Trunk’s proprietary class 4/5 switch allows any ITSP to manage multiple hosted PBX, Call Centers, and other MDU (Multi-Dwelling Unit) clients from a single user interface on a single softswitch without ever having to restart the switch process. Unlike other solutions that load configuration data into memory, our solution is real-time without compromising existing client connections, device registration or processes. Our multi-threaded switch integrates our entire platform from a real-time data-driven environment eliminating the need to run multiple switch processes for multiple device connections and configuration or the headache or managing customer premise equipment (CPE).